Ratings & Reviews

Overall Rating

4(171 reviews)93% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

This property is in a good location and affordable.submitted by Katherine C. - |Recommended: YesThe positives of The Hub are definitely the close proximity to campus and the rent price. While other apartment complexes I have toured are much nicer, they come with their costs. I wish The Hub would fix the outside parking lot lights so it's not pitch black outside when you're parking your car or walking to the dumpster. I also wish the center courtyard area was cleaner - with less dog poop and trash. The individual apartments are decent, but not as nice as the model that I was excited for.
response from property -Thank you so much for your feedback. We have addressed the issue of parking lot lights being out as Alabama Power has been notified and a work order submitted for them to be fixed. We have also stressed the importance of cleaning up dog waste around the property with our maintenance supervisor. These two items will be addressed immediately and we would like you to please let us know if you do not see improvement in these areas. Please do not hesitate to contact us if there is anything else we can do for you.
The app is easy to use and ...Review From Modern Messagesubmitted by Kierra G. - |Recommended: YesThe app is easy to use and has popular store credits as rewards. Your first reward can be redeemed at 10,000 which is not that difficult to earn.
response from property -Thank you for your feedback. We hope that you continue to enjoy our online services and your overall living experience. We are here to be of service.
Need parking lot cameras or...Review From Modern Messagesubmitted by Franklin P. - |Recommended: YesNeed parking lot cameras or security my vehicle has been vandalized twice. Fine people for smoking weed and tobacco in apartments it seeps through floor into my room and apartment.
response from property -Thank you for bringing these concerns to our attention. Please contact us at 334-821-4400 so we may further assist you. We look forward to hearing from you.
Pretty good experience over...Review From Modern Messagesubmitted by Crav*@*.Com - |Recommended: Yespretty good experience over all , the only down side has been we have had a lot of issues with the ac. also was not as cleaners it could have been when we moved in
response from property -Thank you for your feedback. Please let us know if you are still experiencing issues with your AC unit and we will be happy to assist you.
The Hub is my first experie...Review From Modern Messagesubmitted by Samuel S. - |Recommended: YesThe Hub is my first experience in renting and everything has gone smoothly. The price is right and the extra features such as a gym and hot tub add greatly to the enjoyment of renting. The first couple of weeks the staff seemed slightly unprepared for the workload of having a new semester move in, but other than that the experience has been flawless, would recommend.
response from property -Thank you for your feedback. We hope that you continue to enjoy your time as a member of our community.
This is a great idea to giv...Review From Modern Messagesubmitted by Ray H. - |Recommended: YesThis is a great idea to give back to the residents. It's has good rewards and prides to keep people interested in the program. I will keep using it
response from property -Thank you for your review. We hope that you continue to enjoy our online services.
I really feel like the peop...Review From Modern Messagesubmitted by Devin C. - |Recommended: YesI really feel like the people working at the Hub are willing to help me in any way that I can. I appreciate the response time to all of my issues and the staffs compliance to my needs.
response from property -Thank you for your feedback. We are always happy to be of service and ensure that your living experience with us is an exceptional one.
This is a good program to e...Review From Modern Messagesubmitted by Kory*@*.Com - |Recommended: YesThis is a good program to encourage residents to. E involved with their apartment. Further on perhaps create events to where residents meet each other.
response from property -Thank you for your constructive feedback. Please stay tuned for future resident events! We are happy to provide a comfortable community environment.
I love living at The Hub an...Review From Modern Messagesubmitted by Ecb0*@*.Edu - |Recommended: YesI love living at The Hub and the management staff is always so friendly and helpful All of the facilities are great and everything is made really easy for residents.
response from property -We are happy to hear that you are enjoying your living experience with us. We hope that we continue to meet your expectations.
I do like the property and the location.submitted by Jacob R. - |Recommended: YesI would tell them it is a great place. The location to campus is easily accessible. The property is very nice, and the amenities are nice as well.
response from property -Thank you for your kind feedback. We hope that you continue to enjoy your time as a member of our community.
Good Worksubmitted by Genesis H. - |Recommended: YesFun loving neighbors Quiet apartments Everyone and their dogs are friendly
response from property -Thank you for your review. We hope that you continue to enjoy your time as a member of our community.
Great It would be nice if ...Review From Modern Messagesubmitted by Dab0*@*.Edu - |Recommended: YesGreat It would be nice if email responses were a little bit quicker, but other than that I don't really have much to say. Um, so yeah. Yup.
response from property -Thank you for your feedback. We are always happy to be of service and strive to respond to messages as quickly as possible. Please let us know if we may be of additional assistance.
Overall, not a bad experien...Review From Modern Messagesubmitted by Zach*@*.Com - |Recommended: YesOverall, not a bad experience living at the Hub. Pretty satisfied with everything. Maintenance is usually pretty fast to respond. The office people could probably follow through a little more quickly but I understand that difficulties are presented when transitions between owners take place.
response from property -Thank you for your constructive feedback. If you would like to discuss any of your maintenance requests in greater detail, please feel free to contact us at 334-821-4400. We are here to be of service.
Quality living space, frien...Review From Modern Messagesubmitted by Taylor E. - |Recommended: YesQuality living space, friendly staff, quick and quality service. Overall doing very well and making this living experience of the highest quality.
response from property -Thank you for your review. We hope that you continue to enjoy your time as a member of our community.
Move in was a mess. Communi...Review From Modern Messagesubmitted by Ssk0*@*.Edu - |Recommended: NoMove in was a mess. Communication about a vital problem is zero. My mail and bedroom keys still don't work. Only good thing about this place is the asthetics, but I can get all of that at eagle's south.
response from property -Thank you for taking the time to provide feedback. We are always working to improve our communication with our residents and want to do everything in our power to correct these issues for you. From your review, we cannot see your full name or email address. If you could please contact our Area Manager Christina Clayton at cclayton@trinity-pm.com as soon as possible so that we may make sure to give you the correct keys for your mailbox and bedroom. We apologize for the inconvenience this has caused. We would love to speak to you more about your move-in day and current living experience as we always want to learn of ways in which we can improve. We look forward to hearing from you.