Ratings & Reviews

Overall Rating

4(191 reviews)93.7% of customers recommend this property

Rating Per Category


Resident Reviews

Good Worksubmitted by Genesis H. - |Recommended: YesFun loving neighbors Quiet apartments Everyone and their dogs are friendly
response from property -Thank you for your review. We hope that you continue to enjoy your time as a member of our community.
Great It would be nice if ...Review From Modern Messagesubmitted by Dab0*@*.Edu - |Recommended: YesGreat It would be nice if email responses were a little bit quicker, but other than that I don't really have much to say. Um, so yeah. Yup.
response from property -Thank you for your feedback. We are always happy to be of service and strive to respond to messages as quickly as possible. Please let us know if we may be of additional assistance.
Overall, not a bad experien...Review From Modern Messagesubmitted by Zach*@*.Com - |Recommended: YesOverall, not a bad experience living at the Hub. Pretty satisfied with everything. Maintenance is usually pretty fast to respond. The office people could probably follow through a little more quickly but I understand that difficulties are presented when transitions between owners take place.
response from property -Thank you for your constructive feedback. If you would like to discuss any of your maintenance requests in greater detail, please feel free to contact us at 334-821-4400. We are here to be of service.
Quality living space, frien...Review From Modern Messagesubmitted by Taylor E. - |Recommended: YesQuality living space, friendly staff, quick and quality service. Overall doing very well and making this living experience of the highest quality.
response from property -Thank you for your review. We hope that you continue to enjoy your time as a member of our community.
Move in was a mess. Communi...Review From Modern Messagesubmitted by Ssk0*@*.Edu - |Recommended: NoMove in was a mess. Communication about a vital problem is zero. My mail and bedroom keys still don't work. Only good thing about this place is the asthetics, but I can get all of that at eagle's south.
response from property -Thank you for taking the time to provide feedback. We are always working to improve our communication with our residents and want to do everything in our power to correct these issues for you. From your review, we cannot see your full name or email address. If you could please contact our Area Manager Christina Clayton at cclayton@trinity-pm.com as soon as possible so that we may make sure to give you the correct keys for your mailbox and bedroom. We apologize for the inconvenience this has caused. We would love to speak to you more about your move-in day and current living experience as we always want to learn of ways in which we can improve. We look forward to hearing from you.
I think overall the hub doe...Review From Modern Messagesubmitted by Susi*@*.Com - |Recommended: YesI think overall the hub does a good job at providing a good place to live. My only complaints would be that it takes a little longer than necessary to get things fixed.
response from property -Thank you for your constructive feedback. Please let us know if you have any outstanding maintenance requests and we will be happy to address these items for you. We are here to be of service.
Professional and worth the moneysubmitted by David A. - |Recommended: YesYou get what you pay for. It's pretty nice and great rent to boot. As a college kid, it has everything you could need. It would be nice if the appliances were upgraded but other than that not a bad place to live.
response from property -Thank you for your feedback. We hope that you continue to enjoy your living experience with us.
9 out of 10 submitted by Jonathan L. - |Recommended: YesIt's the only place worth what your paying.
response from property -Thank you for your kind feedback. We hope that we continue to meet your expectations.
Awful and unprofessionalsubmitted by Mary E. - |Recommended: NoThe management is absolutely awful and very unprofessional. We have sent numerous emails complaining about our apartment, and it takes maintenance and management weeks to respond or even notice we have filed a complainant. When we moved in we have multiple fire hazardous and our apartment was unfinished from being remodeled. It took maintenance a couple months to even get light switch plates, fire hazard in our light in the bathroom, so we had to take a shower in the dark, our rent payment changes every month, and 5 months into living at the Hub, our apartment is still unfinished. The management is very unprofessional with texting me at crazy hours of the day, not answering the phone, and not answering questions when asked. When we moved in we did not have a microwave, working refrigerator washing and dryer, and still to this day we have an expired fire extinguisher and a dirty unusable fire place. We also been having a water leak into our kitchen, and it took multiple emails for management to even come take a loot at the leak.
response from property -Mary, would you please email me a list of detailed issues at BCampbell@trinity-pm.com so that I can schedule a time to have your unit inspected?
Great place for the price, some setbacks thoughsubmitted by Joseph B. - |Recommended: YesCant beat this apartment for the price. Pool is nice, clubhouse and computer room are very nice, and the gym is small but still decent. Room are shaped weird and the walls are nasty but the renovations are nice and you can make the place look nice if you want too.
response from property -I'm glad to hear you have been able to find that the community meets your needs. I would like to know more about the issues you are having with your walls so we can get them addressed for you! Please email me at BCampbell@trinity-pm.com and I can take care of that immediately.
Great Location, Not so great Staffsubmitted by Heather T. - |Recommended: YesEvery student housing is going to have its problems, but when the problem is the whole staff, its very annoying. The staff has since be replaced since I moved here and things have gotten so better. The location is great. Being right off campus is nice and can walk to just about anywhere without it being to much of a hassle, or taking the transit isnt bad either. For the price and the location, you cant find anywhere better.
response from property -Thank you for taking the time to let us know how well we are meeting your housing needs. We hope that we continue to provide you with a community you can be proud to call home.
False Advertisingsubmitted by Ciara M. - |Recommended: NoThe Hub is the place to live if you have a very small budget. The location is great and I feel safe here. The maintenance here, though, is pretty terrible. It is apparent that the maintenance staff takes no pride in their work or lack there of. The office staff is nice, however. The hot tub is hot 50 of the time and often has stuff floating in it, but the pool is nice. The paint quality on the walls is the very lowest cheapest they could find. You can simply wipe the wall with a rag to remove a spot and all the paint comes with it and there is paint on almost all the fixtures counters in the bathroom area. There are spots that were hard to reach that they didn't even bother to paint at all. The areas that are not seen like the water heater closet and under the kitchen sink are absolutely disgusting and have not been attended to since what seems like 1970. The walls are extremely thin and every day I hear stomping, singing, my neighbor's violin and an occasional baby crying. Overall, I do not think The Hub accurately advertises themselves and also makes empty promises, like updates . For the reasons above, even though I hate moving again, I chose not to renew my lease.
response from property -Thank you for bringing these concerns to our attention. We were happy to address your concerns and review the proper way to submit maintenance requests. Please let us know if we can be of additional assistance.
I want to know the conditions of terminating a lease.submitted by Alicia N. - |Recommended: No2 weeks without internet is ridiculous. I am in school and require the internet for veterinary clinical rotations.
response from property -Thank you for your review. We understand your concerns and have communicated with our residents on numerous accounts to keep them informed of the internet issues. We are currently upgrading our internet services to better accommodate our residents. This upgrade is causing temporary downtime but we expect this to be completed by July 2nd. We are excited about the changes and we look forward to providing you with faster internet speeds and more connectivity.
The Hub IS the place to live in Auburn.submitted by Laurel T. - |Recommended: YesThe renovated apartments are great and the amenities are perfect.
response from property -Thank you for sharing this kind feedback with us. We hope that you continue to enjoy your living experience here at The Hub.
Good location, good management, overall great apartment complex submitted by Blake M. - |Recommended: YesIt's been a good experience for me the last three years. Anytime there are problems, the staff takes care of it. There are always events to go to. The apartment has a good location, and it's really a good price for what you're getting.
response from property -We are pleased to hear that you are enjoying your time as a member of our community. We hope that we continue to meet your expectations.